Frequently Asked Questions

What are the delivery times?

We ship to France, the EU, and the UK. Estimated delivery times are specified at checkout and on the Delivery & Returns page. [To be completed with your actual delivery times.]

How can I track my order?

Once shipped, you will receive an email with a tracking number to follow your package in real-time.

What payment methods do you accept?

We accept bank cards and the main secure payment methods offered at checkout.

Can I return an item?

Yes. You have 14 days after receipt to return an unused item in its original packaging. Details on the Delivery & Returns page.

How can I contact you?

Via our Contact page or by email. Our team will respond within 24 to 48 business hours.